Please read these terms and conditions carefully before contacting us through this website. By using or obtaining any content, materials, data, services or products via the Apex Luxury Car Hire website (“Our Website”), in any way and through any contact information given on “our website”, our Facebook, Twitter and Google+ pages, or contacting us in any other way, you agree to be bound by these terms and conditions. If you do not accept all of these terms, then you may not use “our website”.
1.1 Hire periods are for at least 24 hours and any additional hours over a 24 hour period constitute an additional days hire.
1.2 We always advise that you inspect the car and any accessories at the delivery of your car and prior to signing the local contract. Ensure that any damages are noted clearly on the delivery sheet and leave sufficient time at the collection to make the same inspection.
1.3 Only the person(s) named on the hire contract are insured to drive. If you permit anyone other than the person(s) named on the hire agreement to drive the vehicle, the Security Deposit will be considered a total loss. Please ensure that you provide Drivers licence details for additional drivers when you book the car.
1.4 All vehicles are deliveredwith a full tank of fuel and when the vehicle is returned with a full tank of fuel, no refuelling charge is payable.
1.5 If the wrong fuel is used the hirer is responsible for all recovery, drainage and repair costs.
1.6 Your personal documents are required to complete the hire process and should be accurate, in date and complete.
1.7 Europe Exclusive Luxury Ltd (APEX) will protect personal information by imposing reasonable security safeguards against loss or theft. If we are unable to directly supply the requested vehicle we may request the hire from a trusted partner. In this case we reserve the right to forward information only to trusted partners in order to arrange the hire on your behalf and partners are prohibited from using your personal information in any way other than for the purpose of hire.
1.8 In this situation (1.7) on signing the confirmation document you agree to abide by the terms or conditions imposed by our preferred partnersand are responsible for ensuring that you take time to read the local contract prior to signing as any dispute you may have must be directed directly to them.
1.9 We will not distribute or sell your personal information to third parties however we may use your personal information to update you on any special offers we may have on certain vehicles.
1.10 Any damages caused by misuse of the vehicle will be charged to you, the hirer. Your liability in the case of abuse of the car is not limited to the amount of the Security Deposit.
1.11 Cars are fitted with GPS enabling a warning to be issued to you for several reasons, for example if excessive speeding is detected. If you ignore any warnings and continue to use the car in a way we deem to be excessive, the Security Deposit held may be considered a total loss. Any damage caused by misuse of the car could result in it being collected and no replacement being provided.
1.12 As the hirer, you agree to pay the daily rate for any days that the vehicle is off road for repair onlyin the event of damage caused by you due to excessive or abusive wear.
1.13 If we do not hold Security Deposit, in the case of any damage or theft, you agree to pay the full amount as originally quoted.
1.14 We reserve the right to refuse hire without reason.
2.1 In the event of you canceling your reservation with Europe Exclusive Luxury Ltd (APEX) the reservation fee taken is non- refundable, however in some circumstances, it will be held as a credit for you for a future reservation (the credit may be used by you or any other person/s authorized by yourself). If the cancellation of the rental happens within 2 weeks prior to the rental commencing 50% of the rental will be charged due to canceling. If the cancellation happens within 1 week of the rental commencing full payment will be taken due to the cancellation. Please note, this is subject to change and may vary from booking to booking as it will be dependent on the amount of notice given prior to the delivery date.
3.1 All accidents must be reported to the Police immediately and the accident report form completed within 24 hours after the accident.
3.2 Failure to report the accident to the Police may result in the insurance cover becoming invalid.
4.1 There is a daily mileage allowance limit for each car. Any additional mileage travelled will be charged at the excess mileage rate as shown in the booking confirmation.
4.2 Extra miles can be pre-booked, however, any unused pre-booked miles are non-refundable.
5.1 If the condition of the vehicle or the weather/light conditions do not permit a complete and comprehensive inspection of the vehicle on return, we reserve the right to fully inspect the vehicle at our location after the vehicle is fully cleaned.
5.2 If we have agreed the vehicle may be returned to another location, it is the necessary to inform us that the vehicle is ready for collection and to park the car safely and legally until the vehicle is collected.
6.1 The amount of the excess depends on which car you have rented/hired and is declared at the time of the offer. The Security Deposit is processed for the duration of the hire and is held to cover the excess in the case of damage to the vehicle during the hire period. (Please read Conditions of Hire)
6.2 If the car is involved in an accident, the Security Deposit will be held until it is confirmed that no insurance claim will arise against the insurance policy or the hirer (non- fault). If the hire vehicle is damaged the hirer agrees to pay for all damage and repairs up to the amount of the Security Deposit.
6.3 The hirer is liable for all parking, traffic, speeding or other tickets or violations issued while the vehicle is being rented and must pay for any of these penalties. Where possible, all fines and penalty notices will be represented to the hirer. An admin fee of €50 inc VAT will apply.
6.4 If the vehicle is used off public roads without prior written consent, the hirer accepts full responsibility for all damage caused. Use of the vehicle off public roads or on any race track, airfield etc will automatically mean the loss of the Security Deposit.
6.5 If you wish the car to be driven as part of a rally or off public roads as long as you declare your intent of use for the car we will obtain consent on your behalf. Failure to declare this will nullify the insurance cover and the Security Deposit will be forfeit.
7.1 Europe Exclusive Luxury Ltd (APEX) may act as a direct agent and as such is fully responsible for the orderly placing of the car rental booking with a preferred partner car rental company. In the event that we are unable to source the vehicle from a preferred partner, we may source it from a private person instead. It is not liable if rental agreements are not completed locally for reasons where the customer is responsible. This may include the following reasons:
missing or out of date documents at time of pick-up (Valid Driving Licence, Passport/personal ID, drivers credit card)
not fulfilling rental requirements like full payment and processing the Security Deposit, minimum/maximum age
being unable or incapable of driving due to ingestion of alcohol, drugs, prescriptions etc.
7.2 Europe Exclusive Luxury Ltd (APEX) is not responsible or liable for any claims based on the contractual rental agreement between the customer and the preferred partner car rental company or for the rental car itself. In dispute cases customers need to contact the car rental company as their contractual partner. Europe Exclusive Luxury Ltd (APEX) is not responsible or liable for the rented vehicle itself. In this respect, the customer’s claims are exclusively limited to the supplier in question/on the spot.
REID number: 109835 – 90
Incorporaron number: 109835
292 Main Street
GX11 1AA Gibraltar